Frequently Asked Questions (FAQ)

 1. How long does delivery take?

We dispatch all orders using **Royal Mail Special Delivery Guaranteed by 1pm**. Orders placed before our daily cut-off time are usually dispatched the same working day. Delivery is typically completed on the next working day by 1pm, although delays may occasionally occur due to circumstances beyond our control.

2. Which courier do you use?

All UK orders are sent via **Royal Mail Special Delivery Guaranteed by 1pm**, providing a fast, secure, and fully tracked delivery service.

3. Is my order packaged discreetly?

Yes. Every order is shipped in plain, unbranded packaging with no indication of the contents, ensuring your privacy at all times.

4. What is your shipping policy?

Once your order has been dispatched, it is the customer’s responsibility to ensure that someone is available to receive or collect the parcel from Royal Mail if a delivery attempt is missed.

Please note:

* We do **not** use a return address on our parcels.
* If a parcel is not collected within Royal Mail’s holding period and is returned or destroyed, we cannot accept responsibility for the loss.
* We are unable to offer refunds or replacements for parcels that are not accepted or collected by the customer.

5. Will I receive tracking information?

Yes. Once your order has been dispatched, you will receive tracking details so you can monitor your delivery through Royal Mail.

6. Do you ship outside the UK?

Currently, we only ship within the United Kingdom.

7. Can I change or cancel my order?

If your order has not yet been dispatched, please contact our customer support team as soon as possible. Once an order has been shipped, we are unable to make changes or cancel it.

8. What if my parcel is delayed?

Although Royal Mail Special Delivery is a next-working-day service, unexpected delays can occasionally happen. Please use your tracking information to check the latest delivery status. If your parcel has not arrived after a reasonable period, contact us and we’ll be happy to assist.

9. Is my information kept private?

Yes. We treat all customer information as strictly confidential. Your personal information is handled securely and is never shared except where required to process and deliver your order.

10. How can I contact customer support?

If you have any questions about your order or our products, please contact our customer support team by email. We aim to respond as quickly as possible during business hours.